FAQ
Can you do custom and commission orders?
Yes, we can indeed do custom orders on some of our artworks. This can, however, be determined by the availability of the materials, which means some of the rarest gemstone pieces may not be available for custom purchase. However, if a sold out artwork has caught your interest and you would like to commission it, do not hesitate to reach out to us on sales.team@mystikriver.com , call (+61458854898) with your request, or contact us here.
How much time will a custom or commissioned artwork take to be made and delivered?
Custom orders may take up to 3-4 months to be made and delivered to you.
What factors contribute to the price of each piece?
The price of two pieces can differ significantly, even if they look similar.
Factors affecting the price are:
- The availability and cost of the specific material that year.
- How difficult the sourcing process of that material is.
- The purity or grade of the material (This is especially relevant for our gemstone and crystal pieces. Even our white marble sculptures can differ in terms of imperfections and integrity, which has an effect on the price).
- Level of detail on the sculpture.
- Time taken for the artist to create the work (4-8 weeks).
- Artistic value.
- Weight of the artwork.
- Cost of shipping.
Do you accept payment in instalments?
Yes, we offer a deposit system through which you can leave a 30% deposit on a piece before completing your purchase. This means the piece now belongs to you, and we will not sell it to anybody else. You can then settle the rest of the sum within one month's time. When the full amount is paid, you may pick up the piece from our store or have it delivered to you. We also offer four-part payments with Afterpay.
Do you accept AMEX/Afterpay online and in-store?
Yes, we have both AMEX and Afterpay options online and in-store.
Do you ship world-wide?
Yes, we can ship anywhere in the world to you. Our delivery partners ensure your products arrive to you safely and endeavour to get our one-of-a-kind pieces to you wherever you may be. See below for average wait times on deliveries.
How long does delivery take?
If you are located within Melbourne, delivery can take 1-2 days. In Victoria, we aim to deliver the piece within a week's time depending on how far from the city you are located. For international deliveries, fulfilment time depends on where you are located. Our average wait time for international deliveries is 15-25 days with Australia post and 10-15 days with DHL .
What are your delivery costs?
We have a live rates shipping calculator on our website that calculates the shipping cost for every statue based on your delivery address. You can view the shipping cost online at our website at the check out point.
What shipping providers do you use?
We use DHL and Australia Post to ensure your purchases get to you securely, safely and as quickly as possible.
Who are the artists that make your statues?
Our artists, some of which are award-winning, live and work in India, continuing the ancient tradition of Indian sculpting. They come from various states of India, specifically Tamil Nadu, Gujarat, Rajasthan, West Bengal, Delhi, Maharashtra and Telangana states. Our artists work with different mediums and favour different aesthetics.They are refined, developed, masterful creators who have been honing their craft for many years. Recently, we have also expanded our artist group to represent selected works of artists Minh Tuan Anh from Vietnam and Karma Tshering from Bhutan. You can read all about our artists in more detail here.
How are the statues made?
Our Artists vary in their methods and techniques. Our sandstone, marble, granite and wooden sculptures are hand carved using multiple tools that vary slightly between mediums. The technique for carving gemstones is called lapidary, and involves cutting, grinding, faceting and polishing. Many of our artists have had techniques passed down to them generationally, their father being a sculptor and his father before him. The legacy of these generations and the historical significance is the added value of each piece.
Where are your pieces made?
Most of our sculptures are made across 7 different states of India, specifically, Tamil Nadu, Gujarat, Rajasthan, West Bengal, Delhi, Maharashtra and Telangana states. Recently, we have also expanded our artist group to represent limited works from artists Minh Tuan Angh from Vietnam, and Karma Tshering from Bhutan.
Where are your pieces shipped from?
Our artworks are shipped to you from our gallery Mystik River in Melbourne, Australia. Some commissioned pieces may be shipped to you directly from our partner Gallery in Pune, India.
What are the sculptures made from?
Among the many materials our pieces are made from, the most common include
- Soft Granite
- Granite
- Marble
- Softstone
Gemstones:
- Labradorite
- Lapis Lazuli
- Tiger Eye
- Rainbow Moonstone
Crystals:
- Clear Quartz
- Rose Quartz
- Amethyst
- Green Fluorite
Metals:
- Bronze
- Brass
Are your materials ethically sourced?
Yes, all of our materials, gemstones, crystals etc. are ethically sourced. Because of the regulations in place for importing such items into Australia, we adhere to ethically sourced guidelines to be able to bring them into the country. So you can rest assured these pieces are all made with the utmost compassion, care and respect for the environment.
Can the statues be placed outdoors?
Yes, statues made from Sandstone and Marble can be placed outdoors. Other mediums such as softstone, granite, crystals and gemstones are intended for indoor settings.
How to clean an outdoors Sandstone sculpture?
Sometimes when Sandstone sculptures are kept outside for a longer time they become hosts to green algae growing on the surface. If this bothers you, or you would wish to move the sculpture indoors, gently scrubbing the statue with warm soap water should do the trick. Avoid metallic scrubs or highly acidic cleaning agents as they can damage the surface of the artwork. Pat dry afterwards.